Refund & Cancellation Policy

1. Free trial

Every new account gets free credits and unlimited free previews, so you can test results on your own photos before paying.

2. One-time credit packs

• Full refund within 7 days of purchase if no credits from that pack have been used.
• Partial refund within 7 days for the unused credits if the service had a fault (e.g. results failed or were unusable). Tell us which images; we'll also re-credit failed jobs.
• After 7 days, packs are non-refundable. Credits never expire, so nothing is lost.

3. Monthly plans

• Cancel any time from Account → Cancel. The plan stops renewing; you keep the credits and access until the end of the current period.
• If you cancel within 48 hours of a renewal charge and haven't used credits from that cycle, we refund that charge in full.
• We don't pro-rate partial months otherwise.

4. Failed or double payments

If you were charged but credits didn't arrive, or you were charged twice, we refund or credit within 2 business days once we see the payment — usually the same day. Send the payment id from Razorpay/Stripe to hello@sellshot.app.

5. How refunds are paid

Refunds go back to the original payment method. Razorpay (UPI/cards/netbanking) typically takes 5–7 business days to show; Stripe 5–10 business days depending on your bank.

6. What is not refundable

• Credits already used to download HD results.
• Purchases older than 7 days (packs) or renewals older than 48 hours (plans).
• Accounts closed for breaking the Terms of Service.

7. How to ask

Email hello@sellshot.app from your account email with the payment id and a short note. No forms, no phone calls.